1. GENERAL
These General Terms and Conditions of MLTECH d.o.o. (hereinafter: the “General Terms”) govern the content of all legal transactions concluded by MLTECH d.o.o. with legal entities or sole proprietors (hereinafter: “business entities”) in connection with the performance of its activities, regardless of their type, subject matter, form, nature, or manner of conclusion.
By submitting an inquiry, placing a direct order, accepting an offer, or paying an advance, the business entity confirms that it is familiar with the General Terms, agrees with them, and accepts their full validity.
The General Terms do not apply to consumers.

2. DEFINITIONS
The terms used in these General Terms have the following meanings:

• goods include all items offered by the company in the course of its business activities, including software;
• company means MLTECH, brokerage in sales, production and services, d.o.o., Cigonca 34A, 2310 Slovenska Bistrica, company registration number: 9329234000, VAT ID: SI 34328882;
• special general terms means the General Terms for Financial Leasing of Movable Property of MLTECH d.o.o. and the General Terms for Operational Leasing of Movable Property of MLTECH d.o.o.;
• legal transaction means any offer, pre-contract, or contract concluded between the company and the client, regardless of its form;
• payment means consideration for goods or services, regardless of the legal basis (purchase price, rent, lease fee, license fee, leasing payment, etc.);
• client means any business entity, regardless of its legal form, that contacts the company with the intention of concluding a legal transaction, submits an inquiry or offer to the company, is the recipient of the company’s offer, or concludes any pre-contract or contract with the company;
• service means any service provided by the company within the scope of its business activities, in particular the sale, delivery, and transportation of goods, intermediation related to goods, installation of goods, leasing of goods, rental of goods, servicing of goods, training for the use of goods, and consulting related to goods.

3. EXCLUSIVE AND BINDING NATURE
The General Terms are binding on both the company and the client, unless expressly agreed otherwise in writing.
If the provisions of an individual legal transaction conflict with the provisions of these General Terms, the provisions of the individual legal transaction shall prevail.
In the absence of full agreement between the company and the client regarding the elements of a specific legal transaction, the content of such transaction shall be deemed to consist, in full or in part, of the provisions of these General Terms (subsidiary application). If the General Terms do not contain the necessary provisions, the Obligations Code shall apply (tertiary application).
Contracts for financial or operational leasing are subject to the company’s special general terms governing such relationships (special application).
If the client has its own general terms of business, they are entirely excluded.

4. OFFER AND DIRECT ORDER
Based on the expressed interest, the company sends the client an offer for the conclusion of a contract concerning specific goods or services.
The offer is non-binding and valid only for the period stated in the offer. If the client does not accept the offer within that period, it expires.
Issuing an offer is not mandatory – the client may also place a direct order for goods or services.

5. CONCLUSION OF CONTRACT
A contract is concluded at the moment the company receives a declaration of acceptance of the offer or the required advance payment. If the client places a direct order without an offer, the contract is deemed concluded when the company sends written confirmation of order acceptance.

6. PAYMENT
The payment amount is specified in the offer or invoice, generally excluding VAT and expressed in EUR, without transport, installation, or other additional costs. Such costs are borne by the client.

7. PAYMENT TERMS
Payment must be made within the period stated in the offer or invoice. Unless otherwise specified, the payment term is 30 days from the date of invoice issuance. Late payment incurs statutory default interest.

8. RETENTION OF TITLE
Ownership of goods transfers to the client only after full payment of all obligations.

9. DELIVERY AND PERFORMANCE
The delivery or performance period is specified in the offer or invoice; otherwise, it is 30 days. The period is indicative and represents an obligation of effort, not of result.

10. SHIPPING
Goods up to 20 kg are delivered by courier services or Pošta Slovenije; goods over 20 kg are delivered by the company. Delivery costs are borne by the client.

11. INSTALLATION
If installation is required, it is usually carried out by the company or its subcontractor. If the client performs installation independently, the company assumes no liability for defects.

12. INSPECTION AND NOTIFICATION
The client must immediately inspect the goods or services and report any defects without delay; otherwise, the right to claim defects is lost.

13. WARRANTY
Unless otherwise specified, the warranty period is 1 year from delivery. The warranty is void if the client or any third party interferes with the product without the company’s consent.

14. ACCOMPANYING DOCUMENTATION
The company provides all documentation received from the manufacturer. Upon request and for an additional fee, it can provide translations or printed versions.

15. CANCELLATION, AMENDMENTS, WITHDRAWAL
The client may cancel an order until it is accepted by the company. Withdrawal after the conclusion of the contract is possible only with the company’s consent. The company may withdraw from the contract at any time without obligation.

16. EXCLUSION OF LIABILITY
The company is not liable for delays or defects resulting from force majeure, actions of third parties, or governmental measures.

17. DISPUTE RESOLUTION AND GOVERNING LAW
All disputes shall be subject to the competent court in Ljubljana. The law of the Republic of Slovenia shall apply. The application of the Vienna Convention is excluded.

18. OTHER
The General Terms are available at: https://www.mltech.si/en/general-terms-and-conditions/
and at the company’s registered office.
Effective as of: September 30, 2025.
Last updated: September 30, 2025.